Ok, went through all your suggestions and actually plugged the USB into the front slot - this seems to have resolved the original issue. Now, however, I get a new one telling me there is no network connection. The system is connected both by ethernet and wifi and all other equipment is functioning. Using Unify to install a network connection then creates a network connection, only to be told there is no network connection when choosing Soundtouch. I then took out the Ethernet cable which resulted in being prompted to do a new wifi installation. Went through all that on the app and now got it working again. This is, however, getting slightly tedious.
Dec 5, 2016
Thank you for getting back to us with your results. Is it always asking you to connect the adapter to the network, whenever you turn it on to the SoundTouch source? Have you attempted a factory default of the adapter?
Factory default SoundTouch adapter, you may need an extra set of hands.
Let me know if this helps.
Joel - Bose Support
Just to finish this thread as far as I'm concerned. After trying everything I reverted back to Bose and was asked to ship my Soundtouch Adapter to the service centre. All was resolved with no more error messages after the repair.
Oct 7, 2017
I think this issue was addressed in one of the recent updates because i’m not having this problem anymore.
I used to see this error message many times per day
Jun 3, 2016
Glad to hear that everythings OK now, my soundtouch adaptors still a bit iffy on start up after the last update but just putting up with it, thanks for your support with this problem.
May 12, 2015
Very useful contributions from everyone thanks.
I have now been asked to return my adaptor to Bose as the sofwtare fix didn't do the job.
I will give an update once i get it back & have tested it