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Dec 27, 2018

SoundTouch App cannot find speaker after update

I have a soundtouch 20. ever since the tune-in update no app (from ios, android or macos) could find the speaker. now it isn't visible through airplay either.


i have deleted and re-installed the apps, forced an update on the device (multiple times). nothing.


the radio works fine.


i can see the device on my network but no apps can.


any ideas?

Community Manager - Retired
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Mar 15, 2018

Re: SoundTouch App cannot find speaker after update

Hi jfwyvr,


Thanks for writing in!  Sorry to hear about the discovery issues, but I'd be happy to help!


  • Since the update, have you been able to reboot the network and speaker by removing power for 1 minute?
  • Could you provide the make/model of your router and your internet service provider?
  • Have you tried factory defaulting the system by holding down the #1 and Vol - button for 10 seconds?


Let us know how it goes!


Warm Regards,

Tony A - Community Support