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Silent Starter
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Dec 4, 2017

SoundTouch Wireless Link adapter cannot connect to wireless system

I have an Asus Router RT-N66U and it is not possible to get the Link adapter to connect.

I have tried both from Samsung S7 and from MacBookPro. 

Searching searching searching - and can´t find the device. 

Any suggestions?

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Moderator - Retired
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Dec 5, 2016

Re: SoundTouch Wireless Link adapter cannot connect to wireless system

Hi schow,

 

Welcome to the community! Thank you for your post. I'm sorry to hear about the trouble you're experiencing. I'd be happy to assist!

 

First, let's troubleshoot by going through the mobile setup steps with your Samsung Galaxy S7. Open the SoundTouch app, and when setting up a new device, select the Wi-Fi option. Try to go through the steps on screen, and let us know where you run into issues. Please describe any error messages you may see along the way. This will help us to better understand the issue and guide us in the right direction for further troubleshooting steps. 

 

Thank you!

 

Brian