Dec 23, 2016
I am experiencing a very similar issue with my SoundTouch 10s. I was able set them up out of the box and connect them via the app to my wifi and add Spotify. They played great that one time. Since then, I've not been able to get the app to recognize them and I'm and caught in the same loop described below. Way too much time spent messing around trying to get them to reconnect. Clearly there is an issue that's unresolved with the speaker / software, as getting these speakers to connect should be so difficult. I am most likely going to take the speakers back for a refund.
Nov 22, 2018
Dec 5, 2016
Thanks for updating us.
I'm happy to hear that everything is working for you now.
Let us know if you have any other questions.
Joel - Community Support