Pete 2777
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Aug 7, 2018

Soundbar 300 & Hisense TV

Hi 

I have been having issues with my HISENSE TV loosing its free to air signal, is there any know issues with BOSE sound touch 300 units not being compatiable with a HISENSE 65N7 TV's ?  

 

I have spoke at length with HISENSE, after several calls & several factory resets, they sent a technician out, he replaced my main board, it was working again  ... after the tech left, I hooked up the sound bar & it happened again (loss of free to air signal). I am tring to determine if it is a coinsidence or if there is a compatibility issue ?

 

Any info will be appreciated 

 

Pete 

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Brandon_M
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Dec 5, 2016

Re: Soundbar 300 & Hisense TV

Hi Pete,

 

Thanks for the post, and I'm sorry to hear about the issues you're having.

 

Where is the antenna for your TV located?  Are you possibly moving anything while hooking up the ST300 that could be blocking the signal?

 

OTA TV typically operates between a low end of 54 MHz and a high end of 890 MHz, which is well below the 2.4 GHz that the ST300 would use for any sort of wireless communication.

 

If you now unplug the ST300, will OTA TV come back?

 

Best,

Brandon - Community Support