• 0
  • 1
  • 0
Registered since

Jul 15, 2019

Soundbar 300, no sound

i get an error: the older version of soundtouch app cannot be removed. contact customer support? Older version was removed during last update? I cannot reinstall! I removed all instances of BOSE and sountouch from registry and still i cannot fully install the app?

im kinda fustrated with this app at this point!


Re: Soundbar 300, no sound

Hello Rabiddawg,


Thank you for your message. I am very sorry that you are experiencing issues with downloading the SoundTouch App. I understand why this is frustrating, but we would love to do what we can to get this resolved for you. 


What mobile device are you trying to download the app on? 

Have you ensured that your mobile device is up to date with the latest software?

I would also recommend rebooting your device.


Please let us know if these show any sign of improvements. 


Tegan M - Community Support 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!