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michael.campbell1@verizon.net
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Dec 4, 2020

Soundbar 300 not responding to TV

 

Bose product name

 

Country

 

Firmware Version

(1.0.7, 4.8.1, 1.7.0, etc.)

App Version

(4.1.1, 13.0.2, etc.)

What devices were you using that were affected and what version are they on

(Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in?

(noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Charlotte_G
Moderator

Re: Soundbar 300 not responding to TV

Author Accepted Answer selected by michael.campbell1@verizon.net

Thanks for getting back to us Mike. 

 

Which remote are you referring to? Do any of the buttons on the remote work? If possible, could you attach an image of the remote so that I can check you have the right one.

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View solution in original post

6 REPLIES 6
Sam_F
Moderator

Re: Soundbar 300 not responding to TV

Hey Michael,

 

Thank you for taking the time to post and welcome to the Bose Community! 

 

In regards to your issue, how is your soundbar not responding? Is the audio not working with your TV? If you could let us know more about the issues you're experiencing and what you've tried that'd be a great help!

 

In the meantime, if you're encountering audio issues using HDMI-ARC, be sure to try an HDMI reset:

 

1) Unplug the TV and soundbar from power. Remove the plugs directly from the strip rather than unplugging the strip from the wall (if a power strip is used). Keep all HDMI cables plugged in.

2) After leaving both units for two minutes, plug your Soundbar in. Keep the TV unplugged. The soundbar will flash white when plugged back in (rebooting).

3) When the white light on the soundbar has stopped flashing, press the TV screen button on the soundbar remote. 

4) Plug the TV back into power and test for audio.
 

Let me know how you get on!

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michael.campbell1@verizon.net
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Re: Soundbar 300 not responding to TV

I don’t actually have a Soundbar 300 but what I actually have is a CineMate 1  SR Speaker Array (model 328040) is this remote the right one?? .... thks Mike

 

I reset the sound-bar which worked about 1/2 day until I shut off the TV (Samsung Curved 78”)  This system has worked  for about 4 years w/o any problems. Now the remote doesn’t work either on/off or volume control. I got a replacement remote to no avail. I’m using an Optical cable So now we are just using the TV’s speakers 😖 any suggestions ?? ... thks Mike

Charlotte_G
Moderator

Re: Soundbar 300 not responding to TV

Author Accepted Answer selected by michael.campbell1@verizon.net

Thanks for getting back to us Mike. 

 

Which remote are you referring to? Do any of the buttons on the remote work? If possible, could you attach an image of the remote so that I can check you have the right one.

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Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
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View solution in original post

michael.campbell1@verizon.net
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Dec 4, 2020

Re: Soundbar 300 not responding to TV

When replying to a topic, make sure your reply is relevant and keeps the conversation productive. Please be respectful of other community member's opinions. If you are experiencing the issue reported in a thread, the more details you can include the easier it will be for others to try and helP.

 

 

Replace Remote for Bose RCPWS III Solo TV Sound ConeMate Series II GS Series II

michael.campbell1@verizon.net
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Dec 4, 2020

Re: Soundbar 300 not responding to TV

here you go

A57B70DE-83D6-4679-88D7-40DCB6621C2F.jpeg

Sam_F
Moderator

Re: Soundbar 300 not responding to TV

Hi Michael,

 

Thank you for showing us the remote you have - is this what came with your soundbar? Also, could you specify, do you have the SoundTouch 300 Soundbar that operates through the SoundTouch app or the Smart Soundbar 300 that operates through the Bose Music app?

 

The remote you've posted will be for a different system, so let me know if I'm misunderstanding you at all.

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Come check out my profile here. New to the community? Check out the Getting Started board.
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