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Quiet Contributor
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Mar 24, 2018

Soundbar Soundtouch 300 HDMI ARC not working

I have been using the soundbar with my Sony Bravia TV throught the HDMI ARC connection for 11 months. 

 

Last week it just stopped working - no sound at all. I have tried connecting to another Sony TV and exactly the same problem. When I try to manually connect to the soundbar through my TV menu it disconnects back to the TV speakers and gives the message that there is a communication problem with the external speaker. I have tried new HDMI cables.

 

I have investigated the matter on other posts on the bose community site and tried every possible solution and suggested action, but nothing works.

 

The item is still in warranty. Bose - should I return it?

 

Please can someone assist?

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Audible Advocate
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Jul 22, 2018

Re: Soundbar Soundtouch 300 HDMI ARC not working

I had the same problem. I tried everything, cable, other Sony, new update... nothing helped. I called Bose service and requested the repair service. A week later I had my SoundTouch 300 back and it works as expected.
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Community Manager - Retired
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Mar 15, 2018

Re: Soundbar Soundtouch 300 HDMI ARC not working

Hello SJF76

 

I have replied to your questions HERE.  I have closed this thread as it's a duplicate.

 

Warm Regards,

Tony A - Community Support