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Oct 20, 2017

Soundtouch 10 Bluetooth volume control problem using iphone

Hi, I’m facing this problem when connect via Bluetooth to iphone:

- I’m able to use iPhone side button to control the volume when playing music but I can’t control the volume when playing game.

I had did a factory reset. But still cannot.

Please advice.
Thank you so much.

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Dec 5, 2016

Re: Soundtouch 10 Bluetooth volume control problem using iphone

Hi derrwong,

 

Thanks for the question, and sorry to hear about the issues you're having with volume control on your phone.

I'm going to investigate this now.  I'll reply once I have an answer for you.

 

Best,

Brandon

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Re: Soundtouch 10 Bluetooth volume control problem using iphone

Hi again,

 

I'd like to get more information about how you're using your phone.

 

What game are you playing?

Do you have other phones or SoundTouch systems where this happens on?

Does this happen with all games on your iPhone?

 

 

Thanks,

Brandon

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Oct 20, 2017

Re: Soundtouch 10 Bluetooth volume control problem using iphone

Hi Brandon,

This happen to all the games.
But work fines when watching video and listen to music. Only happened to games. Strange.

Also, I tried paired with other Bluetooth speaker, and tested with games. It works fines.

Thanks.
Derrick Wong
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Oct 20, 2017

Re: Soundtouch 10 Bluetooth volume control problem using iphone

Hi Brandon,

Any update for solution?
Thank you so much.

Best regards,
Derrick
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Re: Soundtouch 10 Bluetooth volume control problem using iphone

Hi Derrick,

 

No updates from engineering.  Have you tested recently to see if there has been any change?

 

Thanks,

Brandon