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Audible Advocate
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Aug 11, 2017

Soundtouch 10 internet radio stream issue

Hi, I have 2x soundtouch 10 speakers with WiFi connection in a small apartment. They both have software version 19.0.13. The radio won't play on either speaker, this has happened before. Does anyone know how to fix this issue?
Thanks
Peter
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Moderator - Retired
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Jun 6, 2018

Re: Soundtouch 10 internet radio stream issue

Hello Pete1mac,

 

Thanks for posting. We have discontinued vTuner as an Internet Radio source. You can still find your radio stations using TuneIn. If your presets are not working it may be for this reason. Once you reassign your presets and you should be good to go. 

 

Please let us know if this is not the case.

 

Best Regards,

 

Greg - Community Support

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Nov 20, 2018

Re: Soundtouch 10 internet radio stream issue

Greg, this is simply not true.  Tunein is a terrible solution and a massive downgrade for your customers outside the US.  Sound quality is awful and renders a high end speaker pointless.  There will be serious commercial repercussions for Bose unless you find a way through this ridiculous and calamitous error.  

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Nov 20, 2018

Re: Soundtouch 10 internet radio stream issue

I am really shocked that you keep on telling that "You can still find your radio stations using TuneIn", this is simply not true!