felipefaccini
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Apr 19, 2015

Soundtouch 10 not found on windows

I have a soundtouch 30 II and a soundtouch 10.
My pc finds the the Soundtouch 30, but not the 10.  I have tryed both of my pc, and laptops, with wired ans wireless connection and still doesn't find my soundtouch 10.  Before the last update they used to work fine.
My wife's Android phone finds both systems without problems. 
2 REPLIES 2
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Sep 22, 2015

Re: Soundtouch 10 not found on windows

Hello Felipefaccini,
Sorry your computer isn’t able to discover the Soundtouch 10. When this occurs, it is usually due to a communication issue between the systems – let’s confirm a couple details:

  • Do you have only one router, or are there additional access points? What are their model number?
  • How is your computer connected to your network – via Wi-Fi or Ethernet?
  • What operating system are you running on your computer?
  • If you have not already done so, reset your router and the Soundtouch 10 by unplugging them from power for at least 30 seconds.

Thank you for any additional information you can provide.
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felipefaccini
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Apr 19, 2015

Re: Soundtouch 10 not found on windows

I did work after I reset it againg.
however here is the information for your records:

  • Router is a Netgear R6400
  • Computer is conected vie ethernet, laptop via Wi-Fi
  • Both running Windows 10