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FT51
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Oct 24, 2017

Soundtouch 20 AUX INPUT DELAY SINCE FIRMWARE 16.0.9 Upgrade

Since I upgraded my soundtouch 20 to 16.0.9 the Aux Input Latency has increased significantly. It can not be used with a TV or game console !!!! What a shame for a Bose Product !!!

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FT51
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Oct 24, 2017

Re: Soundtouch 20 AUX INPUT DELAY SINCE FIRMWARE 16.0.9 Upgrade

Author Accepted Answer selected by Brent_B

I tried a powercycle of the system. This resolved this issue. Thanks.

View solution in original post

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FT51
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Oct 24, 2017

Re: Soundtouch 20 AUX INPUT DELAY SINCE FIRMWARE 16.0.9 Upgrade

How can I downgrade firmware ?

Brandon_M
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Dec 5, 2016

Re: Soundtouch 20 AUX INPUT DELAY SINCE FIRMWARE 16.0.9 Upgrade

Hi FT51,

 

Sorry to hear about the issues you're having with your SoundTouch 20 system.

 

Have you tried any troubleshooting?  Can we try a power cycle of the system?  Also, have you tried different devices connected to the AUX connection?

 

Best,

Brandon

FT51
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Oct 24, 2017

Re: Soundtouch 20 AUX INPUT DELAY SINCE FIRMWARE 16.0.9 Upgrade

Author Accepted Answer selected by Brent_B

I tried a powercycle of the system. This resolved this issue. Thanks.

View solution in original post

Ashton86
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Nov 13, 2017

Re: Soundtouch 20 AUX INPUT DELAY SINCE FIRMWARE 16.0.9 Upgrade

hi - i have a soundtouch 30 and the aux delay is rendering it useless when connected to my dj controller

 

1-2 second latency

 

i have tried a tech 101 of turning off, unplugging and waiting a minte or so before restarting, however the problem persists

 

there are numerous threads highlighting this issue, but none appear to have any form of resolution

 

is there an upgrade in the pipeline which will fix for this issue?

 

if so when? if not, and even in the meantime, how else can this be fixed?

Ben_E
Moderator

Re: Soundtouch 20 AUX INPUT DELAY SINCE FIRMWARE 16.0.9 Upgrade

Hi Ashton,

 

Thanks for your post and your question.

 

I've done a little research and looked at some other topics on the Community dealing with the same question. Currently it isn't possible to remove or change the delay from the AUX input. If an update is released to counter this, we will of course notify our users in advance.

 

I have heard of some devices being capable of inducing a video delay (or speeding the audio up by a few seconds). I take it that this setting isn't possible on your DJ Controller?

 

Best regards

Ben

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Clifford
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Mar 11, 2017

Re: Soundtouch 20 AUX INPUT DELAY SINCE FIRMWARE 16.0.9 Upgrade

Wat is a powercycle of the system?
Brandon_M
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Dec 5, 2016

Re: Soundtouch 20 AUX INPUT DELAY SINCE FIRMWARE 16.0.9 Upgrade

Hi Clifford,

 

A power cycle is when you unplug the power from the system for a set amount of time.  We usually recommend unplugging for 30 seconds from SoundTouch systems.

 

Thanks,

Brandon