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Aug 15, 2017

Soundtouch 20 Series I Software/WIFI Issues

I have been having multiple issues with my Soundtouch 20 (4 years old). The unit has been failing to update its software for a number of months - it can't cycle past 3/4% install despite multiple attempts.


I decided to try and reinstall it through the MAC Sountouch App. However, when I try and set ut up anew it won't connect to the WIFI network. It simply refuses to connect to my WIFI Network once I input the network password.


At my wits end with the product and would appreciate any advice. Is there a Support Centre that I could contact?

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Dec 5, 2016

Re: Soundtouch 20 Series I Software/WIFI Issues

Hi 1976bmac,


Sorry to hear about the issues you've been having with updating software.  If you could, please follow these troubleshooting steps.  If those steps don't resolve the issue, try forcing an update by following these steps.


Let me know if you have any questions!