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1976bmac
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Registered since

Aug 15, 2017

Soundtouch 20 Series I Software/WIFI Issues

I have been having multiple issues with my Soundtouch 20 (4 years old). The unit has been failing to update its software for a number of months - it can't cycle past 3/4% install despite multiple attempts.

 

I decided to try and reinstall it through the MAC Sountouch App. However, when I try and set ut up anew it won't connect to the WIFI network. It simply refuses to connect to my WIFI Network once I input the network password.

 

At my wits end with the product and would appreciate any advice. Is there a Support Centre that I could contact?

1 REPLY 1
Brian_M
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Dec 5, 2016

Re: Soundtouch 20 Series I Software/WIFI Issues

Hi 1976bmac,

 

I'm sorry to hear that you are experiencing this issue. It sounds like you factory-defaulted the system, and tried to reconnect it to your network using your Mac computer, is this correct? Was the Wi-Fi indicator on the speaker a solid amber color during this setup? What color was the light after you entered your network password and it failed to connect? 

 

We'd be happy to further assist here in the community, but if you'd prefer support over the phone, we certainly do have Technical Support Teams available for assistance. You can find your region's contact info here

 

Best regards,

 

Brian