Notice

The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.


Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.


Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.


Regards,
Bose Customer Service Team
cancel
Showing results for 
Search instead for 
Did you mean: 
1976bmac
Participant
  • 0
  • 2
  • 0
Registered since

Aug 15, 2017

Soundtouch 20 Series I Software/WIFI Issues

I have been having multiple issues with my Soundtouch 20 (4 years old). The unit has been failing to update its software for a number of months - it can't cycle past 3/4% install despite multiple attempts.

 

I decided to try and reinstall it through the MAC Sountouch App. However, when I try and set ut up anew it won't connect to the WIFI network. It simply refuses to connect to my WIFI Network once I input the network password.

 

At my wits end with the product and would appreciate any advice. Is there a Support Centre that I could contact?

1 REPLY 1
Brian_M
Moderator - Retired
  • 0
  • 1640
  • 96
Registered since

Dec 5, 2016

Re: Soundtouch 20 Series I Software/WIFI Issues

Hi 1976bmac,

 

I'm sorry to hear that you are experiencing this issue. It sounds like you factory-defaulted the system, and tried to reconnect it to your network using your Mac computer, is this correct? Was the Wi-Fi indicator on the speaker a solid amber color during this setup? What color was the light after you entered your network password and it failed to connect? 

 

We'd be happy to further assist here in the community, but if you'd prefer support over the phone, we certainly do have Technical Support Teams available for assistance. You can find your region's contact info here

 

Best regards,

 

Brian