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Dec 2, 2018

Soundtouch 20 series III - randomly rebooting

My Soundtouch 20 worked well for a while but lately it is randomly rebooting. It stops playing and the progress bar shows up. This can happen after minutes of hours of operation. I already updated the software to 20.0.6 and performed a factory reset but it did not solve the issue. Any ideas? Thank you!

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Brandon_M
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Dec 5, 2016

Re: Soundtouch 20 series III - randomly rebooting

Hi there,

 

Thank you for the post, and I'm sorry to hear about the issues you're having with your system.

 

Have you attempted moving the system to a different plug in your house?  Are you able to move it to a different room, test and see if the issue still happens?

 

If the issue persists, I would recommend contacting your local support center via phone to arrange for service for the system.  To find the number, select THIS link, choose your country, and scroll to the bottom to "Contact Us".

 

Let us know if you have any other questions.

 

Best Regards,

Brandon - Community Support