Pe4ar
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Nov 25, 2018

Soundtouch 20 turns on/off via app, but not button on device.

 
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Brandon_M
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Re: Soundtouch 20 turns on/off via app, but not button on device.

Hi Pe4ar,

 

Thanks for the post, and welcome to the community.

 

Do any of the buttons work on the top of your SoundTouch 20?  

 

Can you try unplugging the power for 30 seconds from the system, then reconnect and test again?

 

Let us know so we can get this resolved.

 

Best Regards,

Brandon - Community Support

Pe4ar
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Nov 25, 2018

Re: Soundtouch 20 turns on/off via app, but not button on device.

Station buttons work, Volume down works but not volume up.

I treid removing power and waiting , no difference.

All functions work via IPhone.

Tony_A
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Mar 15, 2018

Re: Soundtouch 20 turns on/off via app, but not button on device.

Hi Pe4ar,

 

Thanks for the update!

 

I would recommend trying a factory default on the system to see if we can resolve the issue this way.  just hold down the Volume - and #1 on the system for about 10 seconds, a countdown should appear on the display.

 

If this does not resolve the issue, it sounds like it could be a hardware issue with the speaker.  If that's the case, I'd recommend contacting your local support team by clicking HERE.  Just select your country and Contact Us at the bottom of the page.

 

Warm Regards,

Tony A - Community Support