Just bought a Soundtouch 20 (ST20) and a Soundtouch 10 (ST10) to install in my apartment. The problems started as soon as I tried to install the ST20. I could get the app on to the phone and update the app, but as soon as the app tries to connect to the speaker the "Please wait..." text pops up and continues for eternity.
Next I tried to install the speaker through my PC using the USB connector, but that also failed right after the pop up telling me that it has found the speaker on the network. The pop up tells me it has found the speaker then the pop up disapears and nothing more happends...?
I also tried connecting to the ST20 by Bluetooth and that worked straight away.
My fourth attempt was to connect the ST20 straight to the router by ethernet cable and that worked like a charm, no problems what so ever, but since I bought the system for it's wifi capabilities this is not a solution.
I tried one of the alternative set up approaches (https://www.soundtouch.com/KnowledgeCenterView?id=kA140000000GvDhCAK) that involved holding "2" and "volume -" to get in to the "alternative set up" menu so that I then could join the BOSE ST 20 wifi network and through that get access to the ST20 wifi settings through my phones web browser using the address http://192.168.1.1 . That did not work, I get no response from that address. At what point in the install process am I supposed to give the ST20 the password for my router?
My phone can find the BOSE wifi network but when I go in to the ST20 menu to see if it is connected to my network it says it has no connection and gives the code "5110" and I have not been able to find out what that means.
Of course I have also factory reset the ST20 multiple times by now and that has not helped at all.
There clearly is a connectivity problem but I can not for the life of me figure out what to do about it, I have spent the whole evening googling and trying suggestions based on similar problems that other people have had but nothing has worked.
I am using a Netgear WNDR3700 router and at this point I think I have played with most of it's settings. Some of the things I have tried:
1. I have made sure that the 2.4 and 5GHz SSID's are unique.
2. I have reset the router multiple times
3. I have Inactivated and reactivated the 2.4 and 5GHz individually multiple times
4. I have changed the 2.4GHz channel to a static channel instead of the default "Auto" option.
I would be extremely happy if someone could point me to a solution to this problem,I had high hopes for this system but now I'm close to returning it and buying a Sonos system instead. Does anyone know if my router is incompatible with the Soundtouch system? I have googled but not been able to find anything indicating that it is.