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Spmillsy
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Jun 30, 2018

Re: Soundtouch 30, 10 and 300 sound bar drop off app routinely and can't be found

Hi,

I haven't changed my router yet but I moved all my Bose Soundtouch speakers to the alternant 5G network on my WiFi router. They are the only items on this network.

I have monitored them for a few weeks now and we have not had one dropped speaker and they are always available in the app. So it looks like the multicast issue on my router was the cause as you suggested and other equipment was interferring.

So solution would appear to be keep them on a separate network where possible or select known stable multicast routers.

Thanks.
Moderator

Re: Soundtouch 30, 10 and 300 sound bar drop off app routinely and can't be found

Hello Spmillsy,

 

Thanks for letting us know how everything is going.

 

Please let us know if anything changes.

 

Warm Regards,

Joel - Community Support