I took delivery of my soundtouch on Friday and when i connect my Samsung s8 to the device it takes forever to connect and it`s always a new pairing, this is the same for my wifes phone also. When she connects it does the same and whn i want to useu it again i have to do a fresh install of the speaker via the soundtouch app.
We have an Ipad and this connects instantly! any help on this is greatly appreciated.
May 16, 2016
Thank you for the post. I'm sorry to hear that this is happening. Can you try the steps outlined in the article HERE to see if they help? Please let us know.
Please make sure your SoundTouch app, and your speaker are up to date on all devices. Also, please completely shut your app down, and restart the impacted phones.
If this does not help, please try to reset your speaker by following the steps below: