Rhb0731
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Apr 25, 2018

Soundtouch 30 cutting out using bluetooth

It plays for a couple of seconds then cuts out and back on repeatedly. I have tried several devices (iPhone 6+, 8+, iPad) with same results. I pair, unpair, several times but no luck. My connection says “Great” in the ap (settings>about). SIRIUSXM plays great. Just bluetooth. Software is 8.0.11. Any help??? Thanks
1 REPLY 1
Moderator

Re: Soundtouch 30 cutting out using bluetooth

Hi Rhb0731,

 

Thanks for reaching out and all the troubleshooting you have already tried. Have you tested at different distances between your mobile devices and the system? The only reason I ask this is because of possible interference. What other electronic devices are within 5 feet of the system? Can you test by moving the system into another location to see if anything changes?

 

Let us know the results.

 

Kind Regards,

Joel - Community Support