I just bought a soundtouch 30 series 3. Set-up and wifi and bluetooth connectivity are all good except that everytime i put something to play the bass cuts off after around 6-7min of play. I had to unplug and replug the device to regain the bass and afterwards the bass is lost again.
I bought the item from US and i'm using it in mauritius where voltage is between 220-240v.
From what i researched there may be some problem with voltage itself concerning this product.(need step down transformer..i don't know if this will work)
Has anyone encounter similar problem and can kindly help.
Solved! Go to Solution.
Thank you for posting and welcome to the Bose Community!
I'm sorry to hear you're running into this issue, but I'd like to help.
The SoundTouch 30 is not a dual voltage system, the one you purchased in the US is rated for 100-120 V. So for this to work without damaging the system, you would need to buy a step-down transformer.
I personally would recommend to unplug the system from power in the meantime until the transformer is purchased.
Hope this helps.
Joel - Community Support