Soundtouch 30 white square and no radio

[Pumi1000]

Since december the problem was known at Bose and after a month on January 17 came an update. It plays fine after that but since 2 days again the white square when turning on the internetradio. After pushing on and off button a couple of times it starts playing. 

Are problems back again???

my speaker is cabled right now and internet is perfect.

[Brandon_M]

Hi Pumi1000,

Sorry to hear about the issues you're having playing your internet radio station.

Is this happening when you are pressing a preset button on the system to play internet radio?  If you select the preset or the station from the SoundTouch App, does it give you an error message or error code?

Thanks,

Brandon - Bose Support

[Pumi1000]

Hi

I always use the preset buttons on the speaker.

[Brandon_M]

Hi Pumi1000,

Thanks for the info.  Let's use the SoundTouch application, and see what happens.  There is a chance that the speaker and app will need to be updated, and this could resolve the issue.

Let us know how that works out.

Best,

Brandon - Bose Support