Soundtouch 30 will not connect to Sirius

[john4bez]

Everytime I try to add Sirius I get the same message Sirus is not available at this time, but it works on all my other devices.  This is one of the reasons I bought this system.

Thanks

|John

[Beast1609]

I have used SiriusXM through the sound touch30 with no issues for over a year but it stopped working this weekend

[cgs999]

Me too. Since the weekend it dropped SiriusXM and I get the same error....

Apparently a common problem.

BOSE... get on this!!

[Brandon_M]

Hi all,

This is something that is already being investigated by engineering.  We will update as soon as we have more information, which should be soon.

Best,

Brandon

[ggagup]

Soundtouch 30 cannot connect to Siriusxm!!!

[cgs999]

There is now a pinned post on the Community Home page:

«Update 11/17:

We are aware of issues impacting some SoundTouch customers using the SiriusXM service. The SiriusXM third party authentication server is currently down.

This is impacting log-in and some on-demand services. We are working directly with SiriusXM on this issue and will update everyone here when we know more.»

[Robertjmnyc]

I've had Sirius FM dropped from my Soundtouch systems continually since I bought the products two months ago (Soundbar300 and Radio/CD).  It happens daily and sometimes mutiple times a day.  I have to close the app re-open it and select Sirius FM.  Bose tech support says it's a Sirius FM problem not Bose or with the app.  Well if they Bose doesn't resolve it, I'm dropping Sirius FM and using another internet radio service.

[paino2060]

I still can't get Sirius on my Soundtouch 30. Has it been fixed?

[Beast1609]

Mine is not working either. I have SoundTouch 20. I gave up hoping it would work after installing the update ten times.

[Robertjmnyc]

What a joke.  I have a Wave Sound Touch and a Sound Touch 300 sound bar. Mine connects but has to be reconnected often....ONLY WITH SIRIUS!  I've called Bose and they say it's a Sirius problem, I call Sirius and they say it's a Bose problem.  I told them they need to get together and discuss this. Outrageous that you pay so much for these Bose Soundtouch products to have to go throught this sh*t!  I expected better service.