Silent Starter
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Feb 26, 2019

Soundtouch 30

a. I am the only person who can play through the speaker with my IPhone.  My son and wife cannot with their phone even though they have downloaded the bose app..

b.  I can play spotify only but cannot play You Tube through the speaker.

I used to be able to do it before, then the upgrades updated the speaker and I think this caused the problem

Moderator - Retired
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Feb 26, 2019

Re: Soundtouch 30

Hello HilmiD, 

Thank you for reaching out today and welcome to the community! I will be to help you! 

In regards to your message, 

- To clarify, using a bluetooth connection will allow you to play audio sources such as Youtube and Music playlists. 
   using Wi-Fi will allow you to play music services like Spotify and TuneIn via the Soundtouch App. 

Make sure your wife and son are using your ST app account and they should be able to use your music services.

In regards to using Youtube. Try clearing the Bluetooth pairing list by pressing the Bluetooth/Aux button for about 10 seconds and you will hear a tone from the speaker. 
Try pairing up to your iphone again and see if you can play youtube again. 

If you have any further issues please do message again! I will be happy to assist you! 

Have a great day! 

Warm regards
Liam - Community Support