Soundtouch 300 + Samsung QLED ...
I have not been able to find any information regarding the compatibility of the ST300 with Samsung QLED TV's. According to multiple conversations I've had with Samsung tech support and 5 different Bose store customer support reps, they are unaware of any issues between Samsung TV's and ST300 sound bars (eyes rolling). According to multiple conversations I've had with Bose tech support, they admit there are issues, but for some reason they haven't been able to come up with a fix for over a year now. I see tons of customer complaints on-line regarding the HDMI-ARC issues between the ST300 and Samsung TV's, but there must be some success stories right?
I have ordered the ST300 and subwoofer with the understanding that I will likely be returning it before the 30-day return period is up due to the inevitable problems I expect to have. I plan to connect everything this coming week and update this posting each day with any issues or problems I incur. You may be asking why I would order the ST300 after seeing all the negative reviews...all I can say is I've saved up for the ST300 for quite awhile now and I would kick myself for not at least giving it a shot. I have dreamed of owning a Bose system since I was a kid going into the Bose store with my dad and sitting in the demo room where they would remove picture frames or decorative boxes to reveal those tiny surround sound speakers at the end of the demonstration. Bose has always been a pinnacle of achievement in my mind and even after reading such horrible reviews of the ST300, I have to give it a fair shake before settling on another option.
For moderators who may be reading this, I have a 2017 Samsung Q7F series TV with the latest firmware installed (1151.0). The only things I have connected to my TV is a PS4 Pro and an Amazon Firestick. I will not be connecting anything to the ST300's HDMI input. I will only be using the ST300's HDMI-ARC connection and will try the optical connection as a last resort. I am familiar with all the necessary options to enable/disable on my TV prior to use with the ST300. I am well-versed on HDMI-ARC and (CEC) technology, optical connection technology, and the other connectivity platforms such as bluetooth, etc. The soundbar will be placed in an area with no interferance from other electronics, approx. 20 ft from my router, and I will be running every single device involved off my 5GHz wifi network which is well-equipped to handle any bandwidth the ST300 could ask for. I will also be updating the ST300 firmware immediately upon set-up so everything will be up-to-date. I will not accept the infamous Bose tech support recommendation to repeatedly reset my sound bar and other hardware as a viable solution to problems I incur during setup or use. Also, I have ran 3 different sound bars through my TV (Yamaha, Klipsch, and Sonos) and they have all functioned flawlessly through HDMI-ARC connection...I mean FLAWLESSLY, not a single connectivity issue with the system or their relative mobile apps. I'm just trying to get better sound and I have always loved Bose. This will be my first Bose "home theater" set-up and I'm praying it doesn't disappoint or it will ruin Bose for me forever.
My goal is to retain the use of my universal Samsung Smart One Remote (best remote I've ever used) to control volume and power TV & soundbar on/off simultaneously. This remote connects via bluetooth, but also can emit IR. My intended uses with the ST300 is for it to be a dedicated TV speaker and also occasionally play music via bluetooth from my iOS devices (mostly from my Apple Music catalog). I currently use an Iphone 6s Plus and an Ipad Pro. I understand that the ST300 has an Auto-wake function which will turn it on/off simultaneously with the TV when connected via optical, but this capability is automatic when connected via HDMI-ARC. The only other function I require is the ability to adjust the volume using my Samsung remote. If I discover I cannot control the volume via my Samsung remote successfully through HDMI-ARC or optical connection, the sound bar will be returned. I am fine with making any further sound adjustments through my Iphone app as I would be playing most of my music via mobile bluetooth anyways. So in essence, I require that the ST300 turns on/off simultaneously with my TV and allows me to control volume through my Samsung remote, that's it. If either of those things don't work or I have ANY connection issues whatsoever between subwoofer, mobile app, TV, or TV remote, I will fully explain the issues here before returning the sound bar.
If nothing else, I hope this either helps someone make a decision whether to purchase the ST300 or spurs some kind of activity within Bose to start fixing some of the problems that have reportedly plagued this system for over a year. Fingers-crossed!!!