Soundtouch 300 + Virtually Invisible Speakers Stop working

[randyr505]

I have the Soundtouch 300 and the virtually invisible surround speakers. The surround speakers never really worked much but then just recently I read there was an update and now they have a volume adjustment. Obviously I have not been keeping my speakers up to date or using the app. I was excited when I got them adjusted but then noticed that when I turn off the system at night and come back in the morning and turn it on (TV, satellite, soundtouch 300, xbox, etc.) the surround speakers don't work (no sound). If I turn off just the soundtouch and then back on sometimes they start working again. Other times that doesn't fix it. I have done a toggle between tv and bluetooth and that fixed it once. I am currently updating to the release from today but I am not expecting it to fix anything since it is just some legal updates or something. How do I fix my speakers?

Thanks,

Randy

[jimgfitz]

I don't see a volume adjustment that wasn't there before.  There is one for center and one for surrounds.  Do you see something else?  If so, where?  Thanks.

[Tony_A]

Hi Randy,

Thanks for posting on the Community!  Sorry to hear about the intermittent audio, but would be happy to help!

• When the issue occurs, can you confirm that the LEDs on the wireless receivers are illuminated?
• Have you been able to reboot the soundbar and wireless receivers by disconnecting power for 30 seconds?

Let us know so we can further assist!

Warm Regards,

Tony A - Community Support 

[randyr505]

I'll try the reset for 30 seconds and post back with the results. In the meantime how do I update my screen name? Somehow it changed to my email address yesterday. It didn't use to be that.

Thanks,

[Tony_A]

Hi Randy,

I'll reach out to you via PM to gather some info.

Warm Regards,

Tony A 

[randyr505]

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@Tony_A wrote:

Hi Randy,

Thanks for posting on the Community!  Sorry to hear about the intermittent audio, but would be happy to help!

• When the issue occurs, can you confirm that the LEDs on the wireless receivers are illuminated?
• Have you been able to reboot the soundbar and wireless receivers by disconnecting power for 30 seconds?

Let us know so we can further assist!

Warm Regards,

Tony A - Community Support 

---

This appeared to work for a few days but now it is back to not working again.

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@Tony_A wrote:

Hi Randy,

Thanks for posting on the Community!  Sorry to hear about the intermittent audio, but would be happy to help!

• When the issue occurs, can you confirm that the LEDs on the wireless receivers are illuminated?
• Have you been able to reboot the soundbar and wireless receivers by disconnecting power for 30 seconds?

Let us know so we can further assist!

Warm Regards,

Tony A - Community Support 

---

Thanks,

[jimgfitz]

Somebody needs to fix this guy's screen name.