FreemonSound
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May 9, 2018

Soundtouch 300 dead remote control

The Bose Universal Remote that came with the Bose Soundtouch 300 surround sound speaker system that we purchased just before Christmas has suddenly, and without warning, quit working. Before I carry it in to the Bose Factory Store for a replacement, I just want to make sure there’s not a reset procedure to bring it back to life. I have verified that the batteries in the remote work well by putting them in the remote for our Sony TV and noting that they perform well there. I’ve also installed two other batteries that are known to have sufficient charge and have been proven to work in other devices, with the same end result, of no our remote appears to be dead.

Any suggestions?
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Joel_D
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Dec 5, 2016

Re: Soundtouch 300 dead remote control

Hello @FreemonSound,

 

Thank you for the post. I'm sorry to hear your remote stopped working.

 

Instead of returning to the store, please give your local technical support a call, they should be able to facilitate the exchange for you. If you go HERE, select your country, scroll to the bottom of the page, choose Contact Us and a phone number will be displayed for support.

 

Let us know if you have any other questions.

 

Kind Regards,

Joel - Community Support