ccampen
Participant
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Nov 26, 2018

Soundtouch 300 disconnecting from VI 300 surround

Hi,

 

When I connect my iPad to the Soundtouch 300 via bluetooth, the Soundouch 300 disconnects from the Virtually Invisible 300 wireless speakers. How can I get both my device and the VI 300 connected to the soundbar at the same time? I have tried unplugging everything and reconnecting the VI 300's to the soundbar, with success, but as soon as I connect my device to the soundbar, the VI300 lights turn from solid white to solid amber.

 

Help!

 

Thanks!

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Tony_A
Community Manager - Retired
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Mar 15, 2018

Re: Soundtouch 300 disconnecting from VI 300 surround

Hi ccampen

 

Thanks for writing in!  That's certainly a strange issue, but let's see if we can identify where the issues is coming from.

 

  • Have you been able to connect a different device via Bluetooth to system?  And does this also lose the connection with the rear speakers?
  • Have you been able to reboot the system by disconnecting power from the soundbar and wireless receivers for 1 minute?

 

Let us know so we can further assist!

 

Warm Regards,

Tony A - Community Support