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stefan_iutu
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Nov 12, 2019

Soundtouch 300 update fails

I started the Soundtouch 300 update this morning and it installs stuck at the step 2/2 on 83%. After the reboot ( plug in plug of ) of the soundbar at the end of the installation it starts installing again with Step 2 of 2 and get stuck at 23% of Installing. 

 

How can I stop reboot or installing manually  the update of firmware . ?

 

 I already tried this  http://downloads.bose.com/ced/soundtouch/soundtouch_usb/index.html#soundtouch_300

But not any success. 

 

Thanks 

3 REPLIES 3
Charlotte_G
Moderator

Re: Soundtouch 300 update fails

Hello stefan_iutu,

 

Thank you for your post and welcome to the Bose Community. 

 

I'm sorry to hear that you are having difficulty installing the firmware update to your SoundTouch 300 Soundbar. 

 

To confirm, have you tried the manually updating with a USB cable (alternate method)?

If not, I would recommend attempting this. 

 

Should this be unsuccessful, then please factory reset your system. To do this, please follow these steps:

  1. On the remote control, press the SoundTouch button
  2. Press and hold the Teletext button (to the right of the CC button) for 10 seconds until the lights on the soundbar blink white
  3. Wait for the soundbar to reboot. Once complete, the Wi-Fi light glows amber.

 

Then, you will need to set up your Soundbar again through the SoundTouch application. 

Once you have done this, please attempt to update it again.

 

Let me know how you get on with this.

 

Warm regards,

Charlotte G - Community Support

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stefan_iutu
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Nov 12, 2019

Re: Soundtouch 300 update fails

Please note that when i try to access  following http://203.0.113.1:17008/update.html is no any connection .   ""The connection has timed out
The server at 203.0.113.1 is taking too long to respond.""  There is any other to connect them ? Ethernet it helps ?  Thanks
stefan_iutu
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Nov 12, 2019

Re: Soundtouch 300 update fails

Hi 

 
After many tries i reach to  get the speaker in connection with my laptop and get in your mentioned below ip adress. 
 
However after upload the update.stu is getting stuck . See attached picture.
 
Any other advice ?