Feb 20, 2018
My Wave IV is playing wonderful music right now from Spotify on my iPhone 8. The speakers and my iPhone are on the same Wi-Fi network. When I look in the Spotify app it is playing music to the device. Bluetooth is NOT on so I know it streaming the music over Wi-Fi. However, when I open the Soundtouch app it searches and fails to find my speakers.
Even though my Wave is clearly connected to WiFi I constantly cannot see it via the app.
I have to re-add the speaker a lot to my wifi but I also really struggle to get to go into setup mode.
Dec 5, 2016
Thank you for your post. I'm sorry to hear that the SoundTouch app seems to be experiencing issues with detecting your SoundTouch system. I'd be happy to help! I know you've already tried some great troubleshooting steps (thank you for providing these details!), but I'm going to provide a complete list of troubleshooting steps we should go through for an issue like this. Please give these steps a try, and let us know if any of these steps resolve the issue!