Uwaga
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Apr 1, 2018

Re: Soundtouch Portable stopped playing Deezer

Same problem here... I hope someone solve it despite the long Easter weekend...

terho_
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Aug 9, 2015

Re: Soundtouch Portable stopped playing Deezer

An update from Deezer Support

Shanice (Deezer Support)

1 Apr, 10:26 CEST

 

Hi there,

 

Thanks for getting in touch with us.

Our development team are aware of this issue and are currently working on fixing it. Sorry for the inconvenience this may cause! We hope for the issue to be resolved shortly :). Thank you for your patience in advance.

Please get back in touch if you need any further assistance.

 

Kind regards,

Shanice

Owain
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Apr 1, 2018

Re: Soundtouch Portable stopped playing Deezer

Thanks for thanking us for our patience along with the offer of us getting in touch if we need further assistance. However, you have not issued a timescale as to when this problem is likely to be resolved, therefore how will we know when to get in touch if we need further assistance?
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My-udio
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Sep 26, 2014

Re: Soundtouch Portable stopped playing Deezer

Regarding the solution it may not even be in the hands of Deezer as the root cause could be the latest Bose Soundtouch App update to Version 18.1.4

 

If so we got an Easter Egg from Bose 😉

Mattyboy
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Re: Soundtouch Portable stopped playing Deezer

Having same problem as everyone else, unable to play Deezer through Bose for 2 days. As of now still nothing, so dissapointing over an Easter weekend.

Avalde
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Apr 1, 2018

Re: Soundtouch Portable stopped playing Deezer

I have the same issue 😞
AndrewC
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Apr 1, 2018

Re: Soundtouch Portable stopped playing Deezer

Same issue. All since recent Bose update. Please fix!

Moderator

Re: Soundtouch Portable stopped playing Deezer

Hi everyone,

 

We are aware of the Deezer issues, and they are being investigated by both us and Deezer.  We will update the community as soon as we have any information.

 

Best Regards,

Brandon - Community Support

terho_
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Re: Soundtouch Portable stopped playing Deezer

Author Accepted Answer selected by terho_

Today morning the Bose Soundtouch started playing Deezer again Smiley Happy

 

Seems like Bose has solved the issue.

Aurelie
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Mar 31, 2018

Re: Soundtouch Portable stopped playing Deezer

100% working now on my side. Good work Bose