Dec 5, 2016
Thank you for all of the information.
We have raised this to development for you.
If any other information is needed, we'll reach out to you.
Joel - Community Support
Thank you for contacting us again. We haven't received any information from our development team yet. We will get back to you as soon as we do. Thank you very much for your patience!
- Anne - Bose Technical Support
Feb 26, 2019
Thank you for getting back in touch with us.
I'm afraid we do not have any updates regarding this, however if the issue is still persisting after the troubleshooting step you have gone through, I would suggest to contact your local Customer Support Team as they will be able to assist you further.
If you select this link - Contact Us you can select your region. Scroll to the bottom and select contact us which will provide you with their contact number.
Leon_C - Community Support