Dear Bose, and its community.
The following can be considered as an open letter, suggestions or whatever the reader may prefer.
In 2018 my choice of a solid multiroom system, including a soundbar and subwoofer, was bose soundtouch. The sound, design and a well-established brand, three very appealing reasons to choose the soundtouch serie (and a dedicated salesman who promised a future-proof "investment").
Within a year or two I am planning to move from an apartment to a house. Therefore, I have started to look for products to expand my current multiroom setup. I have been very satisfied with my soundtouch products, except the 3 months "play all" app blunder. It is a natural choice to expand with new soundtouch products, or products where I can integrate my soundtouch products.
I visited my local sound store where I bought my existing soundtouch speakers. Surprisingly they informed me the soundtouch series were discontinued. They presented me to the smart serie, but they couldn't play with my soundtouch products. I was amazed (negatively). All this leads to the following questions/suggestions.
- To my knowledge all other well-known multiroom brands, provides full integrability with former product lines. Bose, are you planning to do the same between soundtouch and smart speakers? (Or maybe introduce a new product lines which makes this possible)
- To my knowledge all other well-known multiroom brands, provides full use of google home, alexa, airplay 2 etc. Bose only provides support to alexa. Are you planning to provide the same choice of smart solutions to the soundtouch series?
- I would like to use my soundtouch products for many years to come. However, I would like to expand with new speakers within a year or two. Today I have 2 soundtouch 10 speakers, 1 soundbar 300 and the acoustimass 300. Dear Bose, dear Community. What do you suggest? Be patient and await software solutions, new products or something similar which makes it possible to expand a great multiroom system? or simply keep the soundbar and subwoofer and change brand?
At the end of the day, I really like the high-quality products of Bose, but a frustration keeps building up, which I also sense in the community. I think we need somebody who tells us, if you understand this frustrating and start to involve the hard tried soundtouch owners in the future development plan.
I apologize if this sound like unfair criticism, but I hope you can pick out the suggestions for future features and I would like to emphasize I am very satisfied with sound etc. but worried about the future as soundtouch owner.