gilper536@gmail.com
Quiet Contributor
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Nov 20, 2017

Soundtouch app don't see my speakers

After updating the Soundtouch app it goes into a loop in the "searching for speakers" screen. The app was working well before the update. I downloded App version 18.1.4.2196. I uninstalled and reinstalled it again to no avail.

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24803202
Audible Advocate
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Nov 11, 2017

Re: Soundtouch app don't see my speakers

You need to force it into finding it, I'm at work so cannot remember the proper description of the key. I think it looks like a bluetooth symbol, towards the top of the Bose remote followed by the number 9.

Moderator

Re: Soundtouch app don't see my speakers

Hello gilper536,

 

Thank you for posting.

 

I'm sorry to hear this is started happening after the recent update.

 

What systems do you currently have? Have you tried with another device to see if you are able to detect the SoundTouch systems? Can you test by unplugging your router from power for 30 seconds?

 

Let us know the results.

 

Regards,

Joel - Community Support