Sep 2, 2014
If moving the controller away from the TV improves the issue, this really supports Jason's idea that interference may be our culprit here:
The controller's "hand waving" touchless wake-up is accomplished by built-in Infrared sensors which judge distance. However, since IR is a type of light it is possible that home lighting or other electronics in the local environment are causing repeated false-positives on these sensors. Any of the following have been known to cause erratic behavior with IR sensors:
An easy way to test whether a particular device is creating interference is to temporarily unplug it from power and see whether the controller's behavior improves. (Unplugging is necessary as some devices will continue to use their IR features even while off or in stand-by.)
Jan 14, 2016
If the same problem happens in an entirely different room then we can rule out interference. You mention that this seems to happen only when the controller is positioned close to a wall? If the symptom is entirely based on an environmental factor like proximity to a wall then this is likely still a matter of the IR sensors being triggered accidentally by a reflection from the wall.
It is also possible that the controller itself is malfunctioning due to a hardware issue. If we are misunderstanding what you wrote, and this happens at all times regardless of placement, please contact Bose support locally to talk about service for this controller.
You can find contact informathion at https://www.soundtouch.com/support