MohamedHamed
Audible Advocate
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Jul 14, 2018

Soundtouch is not find on network

Hello after connecting my second Soundtouch and its 20 to the network and via new switch

Now both my old soundtouch 10 that I used to use and it awlays fine and my soundtouch 20 after few hours of use

They both disappear from my network

And I need to reset them so they can work again

This problem happened after connecting my new soundtouch 20 few days ago and a new switch to my home network


Thanks.
3 REPLIES 3
Community Manager

Re: Soundtouch is not find on network

Hi MohamedHamed

 

Thanks for writing in!  Sorry to hear about the detection issues, but would be happy to help!

 

Is the new switch a managed switch or just a pass through?

If you remote the switch from your ecosystem, does the issue still occur?

 

Let us know so we can further assist!

 

Warm Regards,

Tony A - Community Support 

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MohamedHamed
Audible Advocate
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Jul 14, 2018

Re: Soundtouch is not find on network

Hi again, so before I read or understand what have you said

 

please allow me to say sorry cause I've determined the problem and it was actually that the soundtouch 10 takes long time to appear as "searching for speakers" and sometimes both 10 and 20 takes long time sometimes I need to restart the router

 

Thanks.

Moderator

Re: Soundtouch is not find on network

Hello MohamedHamed,

 

Thank you so much for the update. 

 

Are you confirming everything is now working normally after the router reboot?

 

Regards,

Joel