The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.

Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.

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Bose Customer Service Team
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Registered since

Aug 15, 2017

Soundtouch on pc runs error

Good morning,

I cannot run Soundtouch application on my Windows pc. Everything looks going fine, I have successfull installation, but when I ry to run it , it doesn't work. It stay for a hile on a white pag with the Bose logo ,a nd the I got a message : "Bose Soundtouch stops working" and it close the application.

I tried reinstalling the app, but with the same result.

Any idea?

I installed Soundtuch app on the smartphone and there everything is working.


Thank you



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Registered since

Jul 27, 2017

Re: Soundtouch on pc runs error

Try right click and run as admin

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Dec 5, 2016

Re: Soundtouch on pc runs error

Hi Marijke


Thanks for the post, and sorry to hear that you're having troubles with the SoundTouch App.  If you go into the SoundTouch folder( C:/Program Files(x86)/SoundTouch) there is a shortcut called "SoundTouchC."  Can you try running this?  Let me know if this does/doesn't work.