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Jul 30, 2018

Soundtouch refuses to play Internet content

For the last 26 days I have not got Internet content to play on my Soundtouch 20.

This has always worked until the last update.

Currently, intranet content (Music library) plays, but not Amazon Music or Internet Radio.

I get Hmm 1046 and Hmm 4501 errors.

At wits end on this one.

 

The last update also broke the app on the Amazon Kindle tablet, but that's minor

compared to not being able to use the speaker to listen to Internet content.

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Re: Soundtouch refuses to play Internet content

Hi uweinnh,

 

Thank you for the post, and I'm sorry to hear about the issues you're having with your system not playing correctly.

Can you try removing your Amazon account from the SoundTouch App? If you go into Settings>Music Services> Amazon Music on the SoundTouch App, you should be able to remove the account.  Once that is done, re-add the account using the same path, and see if you still have the 1046 error message.

Which internet radio stations are you playing?  Can you try searching for those stations in the TuneIn service?  If you find them there, can you test and see if they work?

 

Let us know so we can get this resolved for you.

 

Best Regards,

Brandon - Community Support

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Re: Soundtouch refuses to play Internet content

Already tried all the things you suggested multiple times.

Have wasted enough time on this.

You have not explained what Hmm 4501 is, and it is not found ANYWHERE.

I am a network engineer, that's what I do all day long.