Sountouch 10 not appearing as ready to pair in Alexa

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Quiet Contributor

Sountouch 10 not appearing as ready to pair in Alexa

Hi,

 

I am a little bit stuck here. I am able to pair my Sountouch 10 device with my phone. I am able also to pair my phone with Alexa.... but Bose SoundTocuh 10 is not appearing the in ready to connect devices lists of Alexa. What I am doing wrong?

1 REPLY
Moderator

Re: Sountouch 10 not appearing as ready to pair in Alexa

Hi cardaba

 

Thanks for writing in!  Sorry to hear about the pairing issues, but would be happy to help!

 

  • When trying to pair the SoundTouch 10 with the Echo device, is the Bluetooth LED blinking blue on the speaker?
  • Do you have any other SoundTouch devices we can test this with?
  • Have you reset the speaker and Echo device by unplugging power for 30 seconds?

 

Let us know so we can further assist!

 

Warm Regards,

Tony A - Community Support