Newbigin
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Sep 16, 2020

Spotify connect kills streaming

I have a couple of ST 10 and a ST 20 as an ST 130 for 5 years.  For the past couple of months, when playing a Spotify (family premium account) playlist, I can get it freeze(the "something went wrong" or "we can't do that right now" errors) after 1 song or up to 5 hours.  It is 99% of the time at the END of a track.

 

When it happens, I can't choose another Spotify account.  The Spotify app says it is playing on the speaker but I can't get it going, even after turning it off.  At first my only "fix" was to play on another speaker, then add the one I want to a group.  The last couple of Spotify updates now allow me to "forget" a device and it now if often works and I can then restart my playlist.  Some times I need to choose another playlist first.

 

I have the preset saved with shuffle play which works about 15% of the time.  Unless the soundtouch plays from the start of the playlist, neither the app not Spotify allow me to enable shuffle so I need to reset it all again.

 

If I have an issue, I can go in my car and Spotify through Android Auto, picks up and continues.

 

My playlist does have 9000 songs.

 

One recent thing I have noticed is that if Soundtouch is playing a song when it errors, looking at Spotify, it shows the song before but if it was a 5min song, the time played may show 9min (5min for the previous sang and 4min for the current song that it ended on).

 

When ever there is an issue, there are no other network issues.  There are laptops with VPNs, online gaming, YouTube and video streaming without hiccup.

 

I am a technical person.  I have replaced all the wireless hardware in the past month.  The speakers all have reservations so they get the same IP address with DHCP.  It is a 50mb FTTH service.  I have tried all variations of wifi signal options.  I have reset the speakers.  Nothing appears to work.

 

What I have noticed since my last resets and when looking at the soundtouch logs from the SystemLogTool is that the our old Pandora accounts are being listed.  As we are in Australia, they are no longer valid but the Soundtouch Pandora Account Removal Link does not work.

 

I believe it is a bug with how Soundtouch and Spotify communicate but without more information there is nothing more I can do.  I was looking at getting more Bose gear but I am seriously thinking of dumping it all.

 

Can anyone suggest settings to look at?  Is there an updated link to manage music services? 

 

Brian

 

 

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Jessie_O
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Re: Spotify connect kills streaming

Hi there @Newbigin

 

Welcome to the Community!

 

Thank you so much for bringing this to our attention. These are some fabulous troubleshooting steps you have tried already and I thank you for giving them a go. 

 

Can you confirm that the Spotify applications plays your playlist correctly, outside of any other app such as Android Auto and the SoundTouch application? This will help us determine if the issue is specific to SoundTouch. 

 

I would recommend removing the Sportify music source from your SoundTouch application. You can do this by heading to the settings menu and scrolling to 'Music Services'> edit > select the email address> delete.

 

Let me know how you get on! 

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Newbigin
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Sep 16, 2020

Re: Spotify connect kills streaming

Spotify plays the playlist fine.  It skips "unplayable" tracks (normally licensing).  It will stream Bluetooth to the ST fine.

 

I did look at the "unplayable" tracks but even though Spotify shows the unplayable ones in the "Up Next", they were not always the ones the ST got stuck on.

 

I have removed the Spotify accounts, logged out of the St, and put it all back but it still plays up.

 

One thing I did find is that of the DNS requests that gets made to streamingoauth.bose.com, events.api.bosecm.com and api.spotify.com , sometimes the Bose ones fails and then there is one to i.scdn.com which may also fail.  The failure is normally related to an expired TTL in the DNS.  I'm just wondering if the regional nuances of the Bose cloud (AWS?) may be a factor. 

 

Brian

Newbigin
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Sep 16, 2020

Re: Spotify connect kills streaming

I think I have found the cause and it is to do with either the Spotify Connect API or how Bose uses it.

 

When you look at the Spotify App in Android and view the Up Next, it show Now Playing, Next 1, Next 2, Next 3, Next 4 and Next 5 and you have the option to rearrange the Next 1-5.

 

The Soundtouch App fails if Next 2 and Next 3 are "unplayable" (greyed out).  The tracks that this can impact can be unplayable one day but you can hear them the next day.