11/20 Update: TuneIn/internet radio information

[Hans Vanhorebeek]

Hello,

Thanks for this specific blog, but I agree with the other contributors: the issue stays the same:

• Poor sound quality
• 15 minutes delay on all Flemish radio stations.

How do you want to handle this issue?  

Regards,

Hans

[mds]

Have the same problem.  15 minutes delay on the VRT radio stations. Totally unacceptable!

Will something be done about it?

[jaquesf]

The way this switch was not communicated is not done and the way it was managed is not acceptable!

Since the switch, we experience a 15' time delay in listening to our internet radio's, as the VRT radio stations.
Many thanks for your immediate solution.

[mds]

• 15 minutes delay on all Flemish VRT radio stations in Belgium.

Please confirm if you can do anything about this problem. Otherwise our SoundTouch is basically useless in Belgium!

[JoJoL]

Hello,

VRT channels in Belgium are having a 15 min delay strictly related to SoundTouch.  This is unacceptable and should be resolved immediately.

Please provide a (temp) solution while your are fixing thix.

Note that TuneIn does not have that delay when playing from a computer, in my case an iMac using Chrome webbrowser.

Regards,

Jo.

[Hans Vanhorebeek]

No matter what update I do (soundtouch app update, update of the speaker itself), the 15 minutes delay stay.

Please solve this issue.

Regards,

Hans

[gurugod]

If you can consider this as a reaction...?see below  Feel free to call helpdesk, possible contacts, ceo of Bose to sort this out quickly. The more the merrier.

Some guys contacted test-aankoop. (= Belgian consumer association) We bought an appliance for LIVE internetradio and NOT delayed cheap streams with less quality.

The best should be that we should be able to use our own url's

see reaction from Bose so far...

Thank you for your message regarding TuneIn. It is annoying to read that you are experiencing this problem, I would like to help you further.

At this moment we are aware of the problem regarding the delay of TuneIn, we are working on a solution to solve it as soon as possible.

Sorry for the inconvenience.

We hope that you are satisfied with our service and that you are sufficiently informed. If there are any questions or uncertainties, please feel free to contact us.

With kind regards,

Max

Bose Customer Service

Tel. NL: 088 0333 040
Tel. BE: 078 791 810

[j_vh]

What about the 15 minutes delay??????

[Lucvol]

I heard rumours about Bose is refusing to prolong certain contracts, rights or licences with companies that provide these streaming services ...

[peterbr]

same for me ; it's awful ! Really disapointed