I have been trying to figure these problems for almost 2 months.
Jan 2, 2017
Jan 15, 2018
Aug 1, 2017
I have Soundtouch 300 + AM300 + VI300 and a single Soundtouch 10.
As a Soundtouch 300 + AM300 owner, I have previously experienced basic problems that this combination resulted in for about 6 months.
During that period, I spent a lot of time resetting the hardware, running adaptiq XXX times, being in touch with customer service.
When the bass issues finally resolved in conjunction with firmware update (17?), I was instead hit by the "Play All" issues that all describe in this thread. In other words, I have had these problems longer.
The only reconfigurations I've made hoping to solve the "play all" problems are reboot of speaker and router (TECHNICOLOR TG799VAC XTREAM) and switch back and forth with the 2.4ghz / 5ghz network.
As far as this system is concerned, I feel somewhat burned out spending time on recovering functionality that had previously been working.
I just want to make my voice heard as another customer suffered from this problem.
This is an update to my Thursday, June 12th posting.
Using Bluetooth to connect to my new ST30 first for creating Grouping/Play All did not last 24 hours. After several failed resets, I switched backed to using wifi to connect to the ST30 before beginning Grouping. That has been mostly stable, BUT is has only been 3 days. I had been usually getting 1 to 5 days after resets since May. The ST30 has dropped Grouping several times, but all it took was powering the ST30 off, then back on and Grouping was re-established without having to delete then re-add my speakers. That is the way my system had been operating since a winter 2017-18 firmware upgrade until the May 2018 19.x.x upgrade. Prior to that winter upgrage I would have said Grouping/PlayAll was 90%+ functional(since Spring of 2017), afterwards about 75% functional, then after the May upgrade, less than 25% functional. Hopefully using the new ST30 as the primary speaker in a Grouping has returned me to the 75% functional level...If it does, I'll keep when my Return Window is reached, otherwise it goes back.
Nov 26, 2016
I have been a SoundTouch customer for over 2 years now and want to add myself to the list of those that are plaqued by the issues with "Play All" or just grouping speakers together.
I will admit that I have been a long, long Bose supporter and these speakers ARE amazing but dealing with the multiple releases of code has indeed been a roller coaster ride. I will say that ver. 18 WAS the best of all the previous versions and that I was hesitant to upgrade to 19 but did it anyway; I was almost instantly upset with my decision.
I can list many little bugs that I can easily live with but when I can not trust that I will be able to a full song throughout my house using "Play All" that is enough to also add my name to this ever growing list. It doesn't matter which speaker I use as the host, what that host's wireless signal is, or even if I use 2.4 or 5 Ghz. Sometimes some of speakers even taunt me and either shut off or turn back on when I walk by them.
I too am amazed at how long it takes for Bose to come up with fixes for these problems. Come on Bose...this next release better fix these problems or you will be losing customers.
Jul 15, 2018
I do think we're being pacified by Bose technical support, talking us through the issue so it appears they are eliminating things and so making progress and that we're actually helping them do that.
I've spent a couple of hours on the phone to them already and I bet I've been doing the same as numerous other complaining users..force update, reboot everything, move speakers, move router, split dual band Wifi signals and put speakers on seperate band, collect logs etc. etc.
Play All worked fine for my 3 speakers until an update caused it to stop working. That is agreed by Bose. I now have 3 quite expensive speakers that I can only ever use one of at any time -unless I can bear to listen to unsynchrobnized music!
This issue has been going on for months, Bose still sell the spealers with Play All as an advertised feature but do not seem to know what the problem is or be in a piosition to fix it. I was called by Bose again 2 days ago and asked to disable wifi security on my router as the developers in the US have said "this maybe worth a try".
I have just raised this with BBC watchdog in an effort to get Boise to take this seruiously.