Sep 26, 2017
Jun 1, 2018
So what happens to those of us that are not clued up on Computers/Routers/Network Security etc, will these troubleshooting tips go towards Bose finding a fix or is it just aimed at individual users? You cant expect consumers to be opening up there Network Security.
These steps are purely to assist the escalation team in testing, and are not a fix. As well, if you're not able to perform the steps it's absolutely fine. Any updates I have are always posted here on the thread so no one will be left in the dark.
Many thanks for clarifying that, panic over. Will be watching closely for some positive news soon, I hope.
Apr 9, 2018
Jun 27, 2018
Sorry I was not available to comment on Brandon's report and the escalation team's requests/suggestions earlier in the day.
There is ABOSOLUTELY NOTHING NEW here that Support did not ask me back in late May, and that several others have reported here that they were asked.
My evaluation remains the same now, as back then. What they are suggesting users try and evaluate for them only illustrates their stunning lack of understanding about how routers and home LANs operate, and what the problem is.
Jun 29, 2018
I hadn't tried it in about a week, but the PLAY ALL actually worked for me today. I did no reset and changed nothing. Should I be cautious and not get my hopes up? Is this a fluke?