Unable to have an stable connection

[José Carlos Sauri Barraza]

Hello, I have problems connecting my device. Usually it is not found by the app or Spotify, and when it is found, the connection is lost after a few minutes. The problems started a month ago. I have restarted the speakers several times, I have added it again several times and it continues the same. I cannot use my speakers anymore! How can I solve the problem?

[louisp]

Which provide the name and model number of your Bose product.

[José Carlos Sauri Barraza]

Hello,

Thanks for your response. I have the SoundTouch 20Wi-Fi music system.

Carlos

[cgonzaj]

I am facing the same issue. It needs to be solved by Bose technical team asap. It is clear it is a bug in the system. I aldo have a Soundtouch 20 and spotify sync is simply not working at all.

[louisp]

I suggest you contact Bose Support.

[louisp]

Please contact Bose Support.