starstreamer
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Jul 14, 2017

Update bricked 20 soundtouch

This morning, Fri. July 14, Updated 3 speakers, 2 20's and 1 30 and 2 out of three made it but one is stuck with the progress bar full. The 2 + Vol down setup does not work. power holding does not work. Access through the app doesn't work. I have unplugged power in hope when the battery dies I can bring back to life.

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Brandon_M
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Dec 5, 2016

Re: Update bricked 20 soundtouch

Hi starstreamer,

 

Sorry to hear about the issues updating your system.

 

The SoundTouch 20 does not have a built in battery, so removing the power cable for ~30 seconds should be enough.

 

Let me know if this doesn't resolve the issue.

 

Best,

Brandon

starstreamer
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Jul 14, 2017

Re: Update bricked 20 soundtouch

Brandon, I think you need to read up on this. The 20 does have a built in battery. Gives about 7 to 8 hours. After leaving it unplugged it ran down about 8 hours later and I was able to restore operation. It's the 30 that doesn't have a battery.
Angryofm
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Nov 1, 2015

Re: Update bricked 20 soundtouch

ST 20 & ST30 does not have a battery, ST10 does...

starstreamer
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Jul 14, 2017

Re: Update bricked 20 soundtouch

I've had this unit known as the soundtouch 20 for 5 years and if it doesn't have a battery it has magical powers to play not connected to ac for 7 hours on my patio. If I could post a picture of it doing just that I'd show you but you are incorrect when you say there is no battery.
Angryofm
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Nov 1, 2015

Re: Update bricked 20 soundtouch

Sorry, my reply was incorrect, The ST10 also does not have a battery, it's the same as the ST10 & ST20, it needs mains power.

the ST unit that is battery powered is the ST Portable.

 

Angryofm
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Nov 1, 2015

Re: Update bricked 20 soundtouch

My mistake again, the 3 ST units that are mains powered with no battery are ST10, ST20 & ST30.

The battery powered unit is the ST Portable which is no longer available AFAIK...

 

https://www.jbhifi.com.au/features/tv-home-entertainment/bose-soundtouch-wireless-speakers/

 

Brandon_M
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Dec 5, 2016

Re: Update bricked 20 soundtouch

Hi starstreamer,

 

Do you have a serial number for your product?  It should be located on the back or on the bottom, and will contain 16 or 17 digits.  This will identify exactly what product you have.

 

Thanks,

Brandon

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Jul 14, 2017

Re: Update bricked 20 soundtouch

066793942780602AE
Model 412540
SoundTouch portable Wifi music system
starstreamer
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Jul 14, 2017

Re: Update bricked 20 soundtouch

In case you missed it, after the battery drained I was able to restore normal operation