Updated: FLAC Files Not Playing for Some Users
A method for identifying and replacing ID3 tags has been posted HERE.
With the assistance of members of this community we've been able to identify a couple of issues with FLAC files for some users.
- Some of the files provided to us by users contained ID3 format tag information. Currently ID3 tags for FLAC are NOT supported.
You may be able to strip the tags of a file all together to determine if this issue is the cause of their files not playing.
If the tags are the cause, users are recommended to update these tags to a FLAC format and these files should then be recognized by the SoundTouch application.
Additional testing will need to be done on our end to determine a recommended software application to do this successfully. If anyone in the community here is willing to attempt this with their own files please let us know which program you were able to use.
A long term solution to this problem is being investigated for a future update.
- Other files provided to us were converted into a WAV MIME type FLAC format. These files were confirmed to not be recognized by the SoundTouch app and this will be corrected in the next update.
Thank you for the help from the community on this issue. Please let us know if you have additional information or feedback that may be helpful to us and other SoundTouch owners.
Thank you to the multiple users who sent us details of the FLAC files that are not playable. We now have enough information and are currently investigating the issue. No additional files or log reports are needed at this time.
More information will be shared here soon.
We have seen some reports of users having trouble playing FLAC files from their music libraries after the latest update. Since this was a new feature included in that update, we want to gather more information to understand where and how these failures occur. To this end we would like to collect log files and sample FLAC files from a number users who are experiencing this type of trouble.
Any comments not related to this specific issue should be created as a new post to the forum and not in this thread.
We encourage affected users to email us with a brief description of the issue at **************** With "FLAC" in the subject line. We will provide more details and steps for collecting the needed files from there.
We also ask that users monitor this post for any news or updates regarding the issue.