The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.

Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.

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Registered since

Aug 29, 2018

Using Alexa to play presets on SoundTouch 20

Hi everyone,


I'm based in Australia and have my SoundTouch 20 hooked up to Alexa. It seems to be working pretty well playing music from Deezer however I can't seem to use Alexa to switch to any of my presets. I have renamed my SoundTouch speaker which made Alexa work pretty much flawlessly except for using presets. Has anyone had any luck? Release notes seem to suggest it's possible - is this maybe a regional issue for Australia?

Community Manager - Retired
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Registered since

Mar 15, 2018

Re: Using Alexa to play presets on SoundTouch 20

Hi Zed


Thanks for joining the community!  


The preset selection is only apart of the Bose SoundTouch Control skill which is only available in the US.  In order to change presets on the speaker, you would need to use the SoundTouch app, buttons on the speaker, or the included controller.  


Warm Regards,

Tony A - Community Support