Mar 15, 2018
Thanks for posting on the Community!
Can you elaborate a bit more on what the audio is delayed from? Is this a video source or the Alexa voice?
Let us know so we can further assist!
Tony A - Community Support
Thank you for your reply!
There isn't really anything we can suggest for this issue as this is a limitation of Bluetooth. It is unable to retain settings and some speakers are more susceptible than others. I would recommend trying the multi-room feature in the SoundTouch app to see if this improves? However, in doing that you will be limited to just the Bose Systems.
Let me know!
Jessie - Community Support
Hello there Jessie. Thanks for replying.
I bought into the SoundTouch products specifically for the multiroom features, unfortunately, these cannot be controlled by voice service (skill not available in uk) so I’m trying salvage my investment (incidentally, why on earth is the SoundTouch adapter so expensive?).
I think you may be misunderstanding my issue. I’m not trying to save any settings on the soundtouch’s bluetooth, simply expecting the same amount of latency on each use, this is what we get from other Bose products (Soundlink Mini, Soundlink Colour & QC35). I of cause expect an amount of latency over Bluetooth, even the occasional glitch, but the consistently variable amount of delay is something I’ve found unique to SoundTouch, suggesting this is the norm for Bluetooth is incorrect.
If there is a way to correct this fault I would appreciate hearing it. I’ve seen many other users on here threatening to return products, but I enjoy the sound of the speakers and even though I’m unable to use the features as advertised, I’d still like to find a way to get this to work.
many thanks for your help.
Feb 26, 2019
Thank you for explaining the issue in more detail for us and I do appreciate your comments.
you are correct, the multiroom function with voice command is not available within the UK, which leaves only to connect Amazon Alexa devices via Bluetooth.
With regards to the Bluetooth connection, you have mentioned you have turned off the device and switched sources to try and resolve the issue. If possible, can I ask if you could clear the Bluetooth lists on both the Alexa device and your Soundtouch speakers, then reconnect them to see if this improves with the latency?
I hope this resolves the issue, however if it does not, please do not hesitate to contact us.
Leon_C - Community Support