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Apr 5, 2019

Virtually Invisible 300 UFSII installation issue


Could someone please help with the VI 300 query below?

I tried to install VI300 on the Universal Floor Stand II with a UB-20 II Adapter mailed by bose tech support team. 

Sad things happened: I found a hole at the back of VI300 after I set it up and the wire cable was pinched through as well. The screw in UB-20 II adapter bracket is too long to fit UB-20 II.


- Based on the description and the photo, is VI300 still safe to use? The product is within warranty. If not safe to use, can I get a replacement for the VI300 with a hole?

- Can I get a replacement of the wire cable?


Kind regards,



2.jpegRight one has hole1.jpeg3.jpegpinched wire cable





Re: Virtually Invisible 300 UFSII installation issue

Hello pigggy19,


Thank you very much for your comment, welcome to the community!


In this circumstance I would recommend contacting support regarding an exchange as your product is within warranty.


Please follow THIS LINK, select your region and scroll down to "Contact Us". There you will find the appropriate contact information and an agent will be happy to assist you with this.


Many thanks,


Tegan M - Community Support